Terms & Conditions - Clean Bright Cleaning Service Ltd (known as CBCS here in:)
By being an existing client or placing an order either over the phone, text, e mail or website online booking, the customer is bound to Clean Bright Cleaning Service Ltd Terms and Conditions as stated below:
SERVICES
REGULAR DOMESTIC CLEANING
The customer agrees to pay weekly by BACS Payment upon receipt of invoice unless other arrangements have been agreed
CBCS reserves the right to suspend cleaning services if weekly payments are missing or the first booking form is not returned to Clean Bright Cleaning Service Ltd prior to the first cleaning visit
Minimum duration of 2 hours per cleaning visit applies for all domestic cleaning services, otherwise a surcharge will apply
CBCS can only advise the number of hours needed to complete a general clean, which is based on a basic description of the clients house. Your cleaner will report if more or less time would be needed for future appointments.
On the first visit/s the client agrees to provide a priority list if the house hasn't been cleaned for a little while, unless other arrangements have been made with CBCS.
The client will inform CBCS if there is no vacuum or mop available for the cleaner/s to use.
All cleaning equipment should be safe and in full working order if available.
If the client requires cleaners to use Eco- friendly cleaning detergents and asks CBCS to purchase requested items on their behalf, customer understands that an applicable charge will apply
CBCS will not be responsible for triggering any alarm systems. Client should give any special instructions for deactivation/activation of any household alarm systems
The customer understands that the price quoted per hour does not include anything apart from cleaning and ironing labour.
The client must advise CBCS if they have special surfaces in which standard cleaning products are not suitable. If special cleaning products are required then these must be supplied by the client.
The client must advise CBCS if they don't want certain items cleaned
The client will NOT contact the cleaner direct in any instance unless previously agreed by CBCS
If the client wants to make any amendments to a cleaning appointment this must be done by contacting CBCS, in no circumstances should this be done directly with the cleaner as charges will apply and any insurances will be invalid
END OF TENANCY CLEANING
CBCS reserves the right to amend the initial quotation, should the client's original requirements change.
If collection of keys is required from a location different then the property scheduled for cleaning a £15 charge will apply.
CBCS can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
The client is advised that an end of tenancy cleaning will take longer than a well maintained home requiring general cleaning
CBCS End Of Tenancy cleaning services comes with our 100% customer satisfaction guarantee.
ONE-OFF CLEANING / SPRING CLEANING
CBCS reserves the right to amend the initial quotation, should the client's original requirements change.
Minimum duration of 2 hours per cleaning visit applies.
Client agrees to provide a priority list of tasks, unless other arrangements have been made with CBCS.
The client will inform CBCS if there is no vacuum or mop available for the cleaner/s to use.
All cleaning equipment should be safe and in full working order if available.
If the client requires cleaners to use Eco- friendly cleaning detergents and asks CBCS to purchase requested items on their behalf, customer understands that an applicable charge will apply
The customer understands that the price quoted is not a "package deal" and includes only cleaning labour.
CBCS can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
Our cleaners will do what they can in the allocated time, a priority list must be provided to CBCS before the cleaning appointment commences. They will work through from the top, this does not mean all tasks on the list will be completed due to time.
If the property has not be cleaned for a while then a deep clean is advised to give the results you are looking for
No refunds will be given
The client must advise CBCS if they have special surfaces in which standard cleaning products are not suitable. If special cleaning products are required then these must be supplied by the client.
The client must advise CBCS if they don't want certain items cleaned
CARPET CLEANING & UPHOLSTERY CLEANING
CBCS reserves the right to amend the initial quotation, should the client's original requirements change.
PAYMENTS
Payment is requested on completion on the day of the cleaning session.
Payment can be made in cash on completion of the service, please notify CBCS beforehand if this option is required
Payment can be made by cheque on completion, please make the cheque payable to 'Clean Bright Cleaning Service Ltd'. If paying by cheque, the client will be responsible for all bank and legal charges resulting from a dishonored cheque.
Payment can be made with debit or credit card over the phone. CBCS will not share the customer's card details with a third party and operates a GDPR Policy
Client understands that any 'late payments' may be subject to additional charges.
If payment is not made after 10 days of invoice then the account will be passed to our collections agency, after which a charge of 15% of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
COMPLAINTS AND CLAIMS
The client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleaning
Complaints are accepted in writing (letter, e mail or text). Complaints must be reported on completion or in the following 24-hours.
All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
CBCS agrees to keep all clients* information confidential.
In case of damage CBCS will repair the item at its cost. If the item cannot be repaired CBCS will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from CBCS source upon payment of cleaning services rendered.
INSURANCE
CBCS has a Public liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of CBCS, reported within 24 hours of service date.
ILLNESS/SICKNESS & PERSONAL HYGIENE
The client agrees to inform CBCS of any illness/sickness within the household within 24 hours of any scheduled cleaning appointment, it is then down to the discretion of the scheduled cleaner if they attend the cleaning appointment. If the required notice is not given and/or the cleaner attends without being notified they have the right to refuse to clean and the first hour of the cleaning appointment will be charged.
BINS / WASTE
CBCS are not responsible and will not remove any rubbish from a property which contains medical or personal waste if it is not contained appropriately (ie tied bag, medical bag) General waste bins will be emptied if the waste is in a bag/bin liner. Bin bag/liners must be provided by the client and accessible if the client wishes for bin bags to be replaced.
CUSTOMER SATISFACTION
Client understands that he/she is not entitled to any refunds.
If the client is not completely satisfied with a cleaning job and CBCS agrees the complaint is justified, CBCS will re-clean any areas and items to customer's satisfaction. Therefore the client must allow the cleaner to return.
Client must be present at all times during the recovery-clean. CBCS reserves the right not to return a cleaner more than once.
LIABILITY
CBCS reserves the right not to be liable for:
- Completing tasks which are not stated on priority lists given by client;
- Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
- Third party entering or present at the customer's premises during the
cleaning process;
- Wear or discolouring of fabric becoming more visible once dirt has been removed;
- Failing to remove old/permanent stains that cannot be removed using standard cleaning methods;
- Existing damage or spillage that cannot be cleaned/removed completely using standard cleaning detergents and equipment.
- Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
- The client must advise CBCS if they have special surfaces in which standard cleaning products are not suitable.
CANCELLATION
REGULAR DOMESTIC CLEANING
Client may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
Client agrees to pay the first hour of a cleaning visit if the client cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
Client agrees to pay the first hour of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
If keys are provided they must open the lock without any special efforts or skills.
Client agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice.
Client may terminate the cleaning service by giving 7 calendar days (7 days) advanced notice in writing (also via email) specifying the last cleaning date and give reason.
END OF TENANCY CLEANING:
48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to CBCS then the customer agrees that deposit funds may be used to cover the cancellation fee.
ONE-OFF CLEANING:
48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to CBCS then the customer agrees that deposit funds may be used to cover the cancellation fee.
CARPET AND UPHOLSTERY CLEANING:
48 hours notice is required if client should either decide to cancel or re-schedule a cleaning appointment.
Client agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
Client agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to CBCS then the client agrees that deposit funds may be used to cover the cancellation fee.
AFTER CANCELLATION OF THE CLEANING SERVICE
By entering into a service agreement with CBCS, the client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by CBCS. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £150.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. CBCS reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing clients will be notified. Please check this website for updates.
QUESTIONS?
If you need to contact us about our cleaning services, simply fill in our CONTACT US form and a representative will be in touch,or alternatively you can..
Call us on: 07305228667
Email: contact@cleanbrightservices.co.uk
